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Patient Care

Our Priority is “The Patient”

Patient Charter

Patients Rights:

  • To be treated with respect and dignity.
  • Right to consent or refuse treatment procedure.
  • Information on your health condition.
  • Protection and privacy.
  • Confidentiality on your health condition.
  • To know the names of the people serving you.

Patients Responsibilities:

  • Bring a referral letter.
  • Remain in the hospital until discharged.
  • Use Hospital Service responsibly.
  • Keep appointments.
  • Settle you bills on time.
  • Take your medicine as prescribed.
  • Avoid Corrupt practices.
  • Respect Hospital employees’ and people’s rights
When you want to know…

Please ask

When you don’t like what happens…

Please tell us

When you like what happens

Please tell others

In case you have a complaint:

  • Contact officer in charge of the service delivery point.
  • If not satisfied, talk to our Patient Affairs Department,  
    located at Consultant No. 28 or call:

Telephone: +254 2726300 Ext. 44037
Mobile: +254 708 277 620/621

  • You can forward your complaint to Chief Executive
    Officer
    as a Last resort through:

Telephone: +254 722 825 599 Ext. 44037
Mobile: +254 02 2725272
E-mail: knhadmin@knh.or.ke
Website: www.knh.or.ke

We Value your feedback

Visiting Hours

Mon – Sun 12:30pm – 2:00pm
Mon – Fri 4:30 – 6:00pm
Sat – Sun 4:30 – 5:30pm
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