Opening Hours: Throughout


Patient Affairs

Patient Charter

Our Priority is the Patient

You deserve:

  • To be treated with respect and dignity
  • Right to consent or refuse treatment procedure
  • Information on your health condition
  • Protection and privacy
  • Confidentiality on your health condition
  • To know the names of the people serving you

You need to:

  • Bring a referral letter
  • Remain in the hospital until discharged
  • Use hospital services responsibly
  • Keep appointments
  • Settle your bills on time
  • Take your medicines as prescribed
  • Avoid corrupt practices
  • Respect hospital employees' and people's rights

In case you have a complaint:

  • Contact officers in charge
  • If not satisfied talk to our customer service officers or call +254 2726300 Ext. 43121/43969
  • You can forward your complaint to Chief Executive Officer as a last resort through

When you want to know ............. please ask

When you don't like what happens ....... please tell us

When you like what happens ......... please tell others

 We take your feedback seriously and use it to improve our services