{"id":5216,"date":"2022-12-27T15:54:00","date_gmt":"2022-12-27T12:54:00","guid":{"rendered":"https:\/\/knh.or.ke\/?p=5216"},"modified":"2023-01-24T16:10:28","modified_gmt":"2023-01-24T13:10:28","slug":"__trashed","status":"publish","type":"post","link":"https:\/\/knh.or.ke\/index.php\/2022\/12\/27\/__trashed\/","title":{"rendered":"KPCC:69 Years of Service Excellence"},"content":{"rendered":"\t\t
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A client using the Queue Management System (QMS) that was recently installed to improve service delivery<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Service excellence refers to\u00a0<\/span><\/span><\/span>the ability of a service provider to\u00a0<\/span>consistently meet and occasionally<\/span><\/p>

exceed customers\u2019 expectations\u00a0<\/span><\/span>guided by common principles and\u00a0<\/span><\/span>values.<\/span><\/span><\/span><\/p>


<\/span>The KNH Prime Care Centre\u00a0<\/span><\/span>(formally known as Private Wing)\u00a0<\/span><\/span>or KPCC is housed in Kenyatta<\/span><\/span>
National Hospital and prides itself\u00a0<\/span><\/span>on being service excellent in its\u00a0<\/span><\/span>service delivery.\u00a0<\/span><\/span>The Private Wing was established\u00a0<\/span><\/span>69 years ago; in 1953. The services\u00a0<\/span><\/span>were moved to the Tower Block in\u00a0<\/span><\/span>1981. KPCC has since expanded its\u00a0<\/span><\/span>services from 22 beds in 1981 to the\u00a0<\/span><\/span>current 217 beds, an out-patient,\u00a0<\/span><\/span>specialist clinics, vaccination,\u00a0<\/span><\/span>diagnostic laboratories, and\u00a0<\/span><\/span>ultrasound services. It caters to\u00a0<\/span><\/span>patients seeking private Health\u00a0<\/span><\/span>Care services at competitive rates\u00a0<\/span><\/span>in line with the Government policy\u00a0<\/span><\/span>on cost sharing.\u00a0<\/span><\/span>KPCC was established with a\u00a0<\/span><\/span>vision of being a world-class center\u00a0<\/span><\/span>in the provision of prime Health\u00a0<\/span><\/span>care services and a mission to\u00a0<\/span><\/span>provide quality and competitive\u00a0<\/span><\/span>healthcare services and engage in\u00a0<\/span><\/span>mutually beneficial partnerships.<\/span><\/span>
Guided by our core values\u00a0<\/span><\/span>abbreviated as PRETI\u00a0<\/span><\/span>(Professionalism and integrity,<\/span><\/span>
Responsiveness, Empathy,\u00a0<\/span><\/span>Teamwork, and Innovativeness)\u00a0<\/span><\/span>every staff is part of the patient<\/span><\/span>
experience. We create prime health\u00a0<\/span><\/span>care experiences together because\u00a0<\/span><\/span>we value our clients.<\/span><\/span>
KPCC marks its 69th birthday this\u00a0<\/span><\/span>year, and it is a great time to reflect\u00a0<\/span><\/span>on all that KPCC has accomplished\u00a0<\/span><\/span>especially how the effort of every\u00a0<\/span><\/span>individual continues to fulfill the\u00a0<\/span><\/span>vision since its establishment.<\/span><\/span>

<\/span><\/span><\/span><\/p>

On 20th August 2021, the KPCC\u00a0<\/span><\/span>Doctor\u2019s Plaza Pharmacy was\u00a0<\/span><\/span>opened by KNH Board Chair Mr.<\/span><\/span>
George Ooko, CEO KNH Dr. Evanson\u00a0<\/span><\/span>Kamuri, EBS, and KPCC Director Dr.\u00a0<\/span><\/span>John Ngigi to\u00a0 provide an accessible\u00a0<\/span><\/span>and wide variety of competitive\u00a0<\/span><\/span>pharmaceutical products.<\/span><\/span>
The KPCC Breastfeeding lounge\u00a0<\/span><\/span>was launched on 6th September\u00a0<\/span><\/span>2021 in collaboration with Nestle to\u00a0<\/span><\/span>provide a conducive breastfeeding\u00a0<\/span><\/span>environment for lactating mothers.<\/span><\/span>
The center provides both\u00a0<\/span><\/span>outpatient and inpatient services\u00a0<\/span><\/span>with the most recent milestone\u00a0<\/span><\/span>being the opening of the Zarina\u00a0<\/span><\/span>Merali Day Care Centre on 11th May\u00a0<\/span><\/span>2022. The state-of-the-art facility<\/span><\/span>
facilitates outpatient surgeries\u00a0<\/span><\/span>or same-day surgeries for KNH\u00a0<\/span><\/span>patients. Specialized clinics,\u00a0<\/span><\/span>rehabilitative services, oncology,\u00a0<\/span><\/span>and nutrition counseling services\u00a0<\/span><\/span>are also offered at the Centre.\u00a0<\/span><\/span>In a bid to improve service\u00a0<\/span><\/span>delivery and reduce the turnaround\u00a0<\/span><\/span>time for clients seeking health\u00a0<\/span><\/span>care services, KPCC rolled out the\u00a0<\/span><\/span>Electronic Queue Management\u00a0<\/span><\/span>System on the week of 6th June\u00a0<\/span><\/span>2022 to automate the process of\u00a0<\/span><\/span>handling walk-in patients at the\u00a0<\/span><\/span>Corporate Outpatient Clinic (COC).\u00a0<\/span><\/span>In addition, KPCC introduced the\u00a0<\/span><\/span>Enterprise Resource Planning (ERP)<\/span><\/span>E-Hospital system at the COC to\u00a0<\/span><\/span>all new patients effective Monday,\u00a0<\/span><\/span>October 24, 2022.\u00a0<\/span><\/span>The ERP-a Health Management\u00a0<\/span><\/span>Information System (HMIS) has\u00a0<\/span><\/span>automated patient registration,\u00a0<\/span><\/span>appointments, outpatient\u00a0<\/span><\/span>clinic management, Electronic\u00a0<\/span><\/span>Medical Records (EMR), Services\u00a0<\/span><\/span>billing, Pharmacy, Accident and\u00a0<\/span><\/span>Emergency Management, Ward\u00a0<\/span><\/span>Management, General enquiries,\u00a0<\/span><\/span>and User Management.<\/span><\/span>

<\/span><\/span><\/span><\/p>

KPCC provides private quality\u00a0<\/span><\/span>health care services that are\u00a0<\/span><\/span>professional, affordable, reliable,<\/span><\/span>
efficient, effective, and value for\u00a0<\/span><\/span>money.<\/span><\/span><\/span><\/p>


<\/span>The facility is a true definition of\u00a0<\/span><\/span>serenity and service\u00a0<\/span><\/span>excellence in\u00a0<\/span><\/span>health care.<\/span><\/span>
<\/span>
<\/span><\/span><\/p>

\u00a0<\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

A client using the Queue Management System (QMS) that was recently installed to improve service delivery Service excellence refers to\u00a0the ability of […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5216","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/posts\/5216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/comments?post=5216"}],"version-history":[{"count":5,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/posts\/5216\/revisions"}],"predecessor-version":[{"id":5226,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/posts\/5216\/revisions\/5226"}],"wp:attachment":[{"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/media?parent=5216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/categories?post=5216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/knh.or.ke\/index.php\/wp-json\/wp\/v2\/tags?post=5216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}