Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers daily. It has been celebrated since 1987 and it provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.
Kenyatta National Hospital joins the world in remembering the great role it plays in serving customers in this competitive healthcare industry. It is vital to display a strong commitment to the vision, mission, and ultimately our core values. Today, local and international competition as well as unique customer demands require greater corporate efficiency and excellence in customer service.
For the Hospital to remain at the apex of the health care system in the region and the changing global economy, optimizing customer experience through teamwork and team spirit must be each employee’s personal goal. It is the foundation for providing great customer service.
The Institute of Medicine (IOM) defines patient-centered care as: “providing care that is respectful of, and responsive to, individual patient preferences, needs, values, and ensuring that those patient values guide all clinical decisions.” This kind of attitude to service provision leads to customer loyalty and excellent clinical outcomes.
We all must be in the frontline to spearhead these efforts by engaging customers, creating awareness within the hospital, and engaging the public through the new media and other platforms. This will go a long way towards ensuring customer satisfaction.
The Institute of Medicine (IOM) defines patient-centered care as: “providing care that is respectful of, and responsive to, individual patient preferences, needs, values, and ensuring that those patient values guide all clinical decisions.” This kind of attitude to service provision leads to customer loyalty and excellent clinical outcomes.
We all must be in the frontline to spearhead these efforts by engaging customers, creating awareness within the hospital, and engaging the public through the new media and other platforms. This will go a long way towards ensuring customer satisfaction.