Service excellence refers to the ability of a service provider to consistently meet and occasionally
exceed customers’ expectations guided by common principles and values.
The KNH Prime Care Centre (formally known as Private Wing) or KPCC is housed in KenyattaNational Hospital and prides itself on being service excellent in its service delivery. The Private Wing was established 69 years ago; in 1953. The services were moved to the Tower Block in 1981. KPCC has since expanded its services from 22 beds in 1981 to the current 217 beds, an out-patient, specialist clinics, vaccination, diagnostic laboratories, and ultrasound services. It caters to patients seeking private Health Care services at competitive rates in line with the Government policy on cost sharing. KPCC was established with a vision of being a world-class center in the provision of prime Health care services and a mission to provide quality and competitive healthcare services and engage in mutually beneficial partnerships.Guided by our core values abbreviated as PRETI (Professionalism and integrity,Responsiveness, Empathy, Teamwork, and Innovativeness) every staff is part of the patientexperience. We create prime health care experiences together because we value our clients.KPCC marks its 69th birthday this year, and it is a great time to reflect on all that KPCC has accomplished especially how the effort of every individual continues to fulfill the vision since its establishment.
On 20th August 2021, the KPCC Doctor’s Plaza Pharmacy was opened by KNH Board Chair Mr.George Ooko, CEO KNH Dr. Evanson Kamuri, EBS, and KPCC Director Dr. John Ngigi to provide an accessible and wide variety of competitive pharmaceutical products.The KPCC Breastfeeding lounge was launched on 6th September 2021 in collaboration with Nestle to provide a conducive breastfeeding environment for lactating mothers.The center provides both outpatient and inpatient services with the most recent milestone being the opening of the Zarina Merali Day Care Centre on 11th May 2022. The state-of-the-art facilityfacilitates outpatient surgeries or same-day surgeries for KNH patients. Specialized clinics, rehabilitative services, oncology, and nutrition counseling services are also offered at the Centre. In a bid to improve service delivery and reduce the turnaround time for clients seeking health care services, KPCC rolled out the Electronic Queue Management System on the week of 6th June 2022 to automate the process of handling walk-in patients at the Corporate Outpatient Clinic (COC). In addition, KPCC introduced the Enterprise Resource Planning (ERP)E-Hospital system at the COC to all new patients effective Monday, October 24, 2022. The ERP-a Health Management Information System (HMIS) has automated patient registration, appointments, outpatient clinic management, Electronic Medical Records (EMR), Services billing, Pharmacy, Accident and Emergency Management, Ward Management, General enquiries, and User Management.
KPCC provides private quality health care services that are professional, affordable, reliable,efficient, effective, and value for money.
The facility is a true definition of serenity and service excellence in health care.