KNH SCM CUSTOMER FEEDBACK QUESTIONNAIRE Please enable JavaScript in your browser to complete this form.Department/Ward/Unit *Frequency of interaction with the Supply Chain Management Division *DailyWeeklyMonthlyOccasionallyHow Would You Rate the Timeliness of service delivery *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate the Availability of requested items / services *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate the Accuracy of items supplied / services rendered *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate the Adherence to approved procedures and documentation *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate Staff responsiveness to requests and follow-ups *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate the Professionalism and courtesy of staff *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Would You Rate the Communication on delays, shortages, or alternatives *1-Very Poor2-Poor3-Fair4-Good5-Very GoodHow Do You Rate the Consistency and reliability of services *1-Very Poor2-Poor3-Fair4-Good5-Very GoodWere there any issues related to stock shortages, delays, or incorrect supplies that affected service delivery? *YesNoWere issues raised addressed in a timely and satisfactory manner? *YesNoNot ApplicableDoes the Supply Chain Management Division comply with hospital policies and procedures *YesNoPartially Division and How Overall satisfaction with the Supply Chain Management Division *😞Very Dissatisfied🙁Dissatisfied😐Neutral🙂Satisfied😊Very SatisfiedHow would you rate the Division's contribution to effective patient care support? *Very PoorPoorFairGoodVery GoodWhat aspects of the Supply Chain Management Division perform well?Share what the Division does effectively…What areas require improvement to enhance quality and efficiency?Suggest specific areas or processes that could be improved… Any additional comments, risks noted, or suggestions for improvement?Any other feedback, concerns, or suggestions…Submit
